Refund Policy

FlowStrong is backed by a 60-Day Satisfaction Promise.

A clock-start ambiguity worth knowing

Confirm this directly: FlowStrong's own order page describes the guarantee as running from the purchase date, while its dedicated Refund Policy page header says it runs from the delivery date, and that same page's body text separately references the purchase date again. These three references across two official pages do not fully agree. If your return timing is close to the edge of 60 days, confirm the exact applicable start date directly with FlowStrong support before relying on it.

How the refund process works, per the brand's stated terms

A refund requires prior authorization in the form of a Return Merchandise Authorization (RMA), requested by emailing support with the subject line “Refund Request - Order #_____.” Once issued, all bottles from the order (empty, unopened, or partially used), along with any bonus items, must be shipped back within 7 calendar days of receiving the RMA, using a trackable shipping method. Return shipping is the buyer's responsibility unless the wrong or a damaged item was sent.

Approved refunds are subject to a return-processing fee described by the brand as up to 20% of the order value, and original shipping and handling charges are non-refundable. Refunds are issued to the original payment method: 3 to 5 business days for inspection and approval after the return arrives, then 5 to 7 business days for credit card refunds or 5 to 10 business days for debit card refunds.

An alternative “Keep-the-Product Option” is also described: the brand may offer a partial refund without requiring the product back, at the company's discretion. Accepting it ends any further return rights on that order. One refund is permitted per product per household within any 12-month period.

How to request a refund

Contact FlowStrong support directly with your order number to request an RMA before shipping anything back. Unauthorized returns are not accepted, per the brand's stated process.

Confirm terms at checkout. Guarantee mechanics and return requirements are set by the merchant and can change — the terms on the official order page and Refund Policy page at the time of your purchase always take precedence over this summary.